Help Center & Support
Find answers to common questions about accounts, subscription plans, matches, and safety.
Need help from our team?
Report a problem, ask about a payment, or follow your earlier requests. We reply inside your account.
Valoroak focuses on intentionality. We replace casual chatting with a secure "Unlock & Connect" model, ensuring that you only spend time on serious prospects.
We believe that serious commitments happen in the real world, not in a chat box. We do not provide a chatting feature to prevent "endless talking" loops. Instead, we facilitate the secure exchange of verified contact details so families can speak directly.
When you find a profile that matches your preferences, you can send an Unlock Request. Once the other member accepts, your contact details (Phone/Email) are shared securely with each other.
Yes. We take authenticity seriously. Every profile goes through a manual verification process, and mobile numbers are verified via OTP to ensure you are connecting with real people.
Absolutely. We use industry-grade encryption and strictly control who sees your data. Your contact details are hidden by default and are only revealed to members you explicitly accept requests from.
Open the member's profile and choose "Report". Pick a reason, describe what happened and add a screenshot if you have one. The member is never told who reported them. You can follow the review and see the outcome under Help → Contact Support.
Still have questions?
If you need additional assistance, please open a support ticket or contact our help desk directly.